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How to Build Your Business Relationships Like An Introvert

How to Build Your Business Relationships Like An Introvert Contrary to popular belief, introverts make great networkers and can have incredible success building business relationships. During the course of writing my book Build Your Dream Network: Forging Powerful Relationships In A Hyper-Connected World, I interviewed a number of individuals whose professional success was achieved through the power of their networks, …

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3 Questions to Ask Before Offering Custom Packages and Products to Customers

3 Questions to Ask Before Offering Custom Packages and Products to Customers By Matt Doyle, vice president of co-founder of Excel Builders. Clients always want it their way. As a business owner, when you’re stuck between a rock and a hard place, you can either convince them that your offer is the best match or allow them to customize the …

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3 Deal-Killing Strategies That Make Your Customers Walk Away

3 Deal-Killing Strategies That Make Your Customers Walk Away http://ift.tt/2mDuw68 Check-up time. Park your ego outside, be honest and take some time to determine if your sales presentation suffers from any of these deal-killing strategies. 1. Forcing your customer to take the lead There is a very common question that gets asked in the sales world. And it drives customers up …

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6 Common Customer Experience Strategy Pitfalls

6 Common Customer Experience Strategy Pitfalls http://ift.tt/2mqd4RH For any organization striving to significantly improve customer experience, they need a plan to do so. That’s because the ability to design and deliver great customer experience doesn’t “just happen.” It’s planned. Which is where a customer experience strategy comes into play. Your customer experience strategy is a framework for bringing your CX …

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3 Common Sense Keys That Drive Repeat Customers

3 Common Sense Keys That Drive Repeat Customers http://ift.tt/2mjoG9F Reader Resource Tune in April 7 and find out how to provide stellar customer care with social media in our free webinar. Register Now » It’s common sense that it’s better and cheaper to keep a customer rather than recruiting a new customer. According to the Harvard Business Review, the cost delta …

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Marketing & Design Tips for Optimizing Your Site for Millennials

Marketing & Design Tips for Optimizing Your Site for Millennials http://ift.tt/2mKGmf4 Millennials are a mixed bag of young people coming of age, and energetic twenty-somethings approaching the prime of their lives regarding productivity, income, and spending, and any business that wants to be around in five years needs to start taking them seriously. To connect with the Millennial mindset, here …

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The question behind the question

The question behind the question If you were ever to become an employee at Walt Disney World, you’d go through a class called Traditions. You’d learn all about the vision and legacy of Walt Disney and all the ins and outs of working at your one specific location. If you were slated to work at the Magic Kingdom, one of …

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Content Strategies for Customer Engagement

Content Strategies for Customer Engagement http://ift.tt/2ktJ0AU The most fundamental modern-marketing skill is copywriting. Content marketing has, therefore, become a key business strategy in 2016 and will continue to be so in 2017. This post will give you a closer look into how you can use content to grow your business. It has never been easier for brands and customers to interact …

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The 7 Most Important Customer Service Stats for 2017

The 7 Most Important Customer Service Stats for 2017 http://ift.tt/2kxTVOf Maturity of social customer engagement and the value of an effort-free customer experience may have been the two main driving forces behind the evolution of customer expectations in 2016. Today’s customers want their voices heard and problems resolved, quickly and without having to jump through hoops. Then they want to …

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